Terms of Service

Terms and conditions for using our store management system

Last updated: December 30, 2024

Effective: January 1, 2025

Quick Summary

By using our SwiftBill SaaS Platform, you agree to these terms. Key points:

You must be authorized by a store owner to use this system
Use the system responsibly and in accordance with applicable laws
We provide the service "as is" with reasonable support
Your data is protected according to our Privacy Policy
Either party can terminate the agreement with notice

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SwiftBill Store Management System ("we," "us," or "our") regarding your use of our point-of-sale and store management software (the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Service.

Definitions

"Service"

Refers to the SwiftBill SaaS Platform software, including web application, mobile applications, APIs, and all related services and features.

"Store Owner"

The individual or business entity that subscribes to and has primary administrative control over a store instance in our Service.

"Authorized User"

Any individual granted access to the Service by a Store Owner, including employees, managers, and other designated personnel.

"Store Data"

All information, content, and data entered into or generated by the Service, including but not limited to product information, sales data, and customer records.

Eligibility and Account Registration

Eligibility Requirements

You must be at least 18 years old or the age of majority in your jurisdiction
You must have the legal capacity to enter into binding agreements
You must be authorized by a Store Owner to access the Service
You must not be prohibited from using the Service under applicable laws

Account Registration

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account

Permitted Uses

You May Use Our Service To:

Manage inventory, products, and store operations
Process sales transactions and generate reports
Manage customer information and relationships
Track business analytics and performance metrics
Collaborate with authorized team members
Export your business data in standard formats
Integrate with compatible third-party services

Prohibited Uses

You Must Not:

Use the Service for any illegal, fraudulent, or unauthorized purpose
Violate any applicable laws, regulations, or third-party rights
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Service or servers
Reverse engineer, decompile, or attempt to extract source code
Share your account credentials or allow unauthorized access
Upload malicious code, viruses, or harmful content
Use automated tools to access the Service without permission
Resell or redistribute the Service without authorization
Remove or modify any copyright, trademark, or proprietary notices

Data Ownership and Responsibility

Your Data Rights

You retain ownership of all Store Data you input into the Service
You grant us a limited license to process your data to provide the Service
You can export your data at any time in standard formats
You control who has access to your Store Data through user permissions

Your Data Responsibilities

Ensure all data you input is accurate, legal, and properly authorized
Comply with applicable data protection and privacy laws
Maintain appropriate backups of critical business data
Respect customer privacy and consent requirements
Promptly report any data security incidents to us

Service Availability

Uptime Commitment

We strive to maintain 99.5% uptime for our Service, measured monthly. This excludes scheduled maintenance windows, which will be announced in advance when possible.

Maintenance and Updates

We may perform scheduled maintenance during off-peak hours
Emergency maintenance may be performed without advance notice
We will provide reasonable notice for major updates or changes
Some updates may require temporary service interruption

Payment and Subscription

Free Version

Basic store management features
Limited number of products and transactions
Standard support
No payment required

Premium Features

Advanced analytics and reporting
Multi-store management
Priority support
Custom integrations

Payment Terms

Subscription fees are charged in advance on a monthly or annual basis
All fees are non-refundable except as required by law
We may change pricing with 30 days' notice to existing subscribers
Failed payments may result in service suspension after grace period

Limitation of Liability

Important Legal Notice

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU IS LIMITED. WE PROVIDE THE SERVICE "AS IS" WITHOUT WARRANTIES OF ANY KIND.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another person or entity
Your Store Data or the use thereof

Termination

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the Service. Upon termination, your access will cease immediately.

Termination by Us

We may terminate or suspend your access immediately, without prior notice, for:

Violation of these Terms
Illegal or fraudulent activity
Non-payment of fees
Extended period of inactivity

Data Retention After Termination

After termination, we will retain your Store Data for 30 days to allow for potential reactivation. After this period, data may be permanently deleted. You can request data export during this grace period.

Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Dispute Resolution

We encourage resolving disputes through direct communication first
If informal resolution fails, disputes will be subject to binding arbitration
Arbitration will be conducted under the rules of the Indian Arbitration Act
Each party will bear their own costs unless awarded otherwise

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Updating the "Last updated" date at the top of these Terms
Sending you an email notification
Displaying a prominent notice in the "Service"
Requiring your acceptance for continued use

Your continued use of the Service after changes become effective constitutes your acceptance of the new Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@swiftbill.app

Support Email: support@swiftbill.app

Phone: +91-XXX-XXX-XXXX

Address: [Your Business Address]

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

These terms are designed to be fair and transparent while protecting both parties' interests.